BSC-Program Management & Business Process Re-engineering
End-to-end integrated #FUTUREREADY solutions that accelerate business transformation.
METRO Business Solution Center
Introduction to
Program Management & BPR
Taking the first step towards business transformation is often tricky, especially with enterprises that are heavily dependent on traditional processes and rigid ways of working. However, in the time of Industry 4.0, building a digital-first environment is no longer a choice, but a necessity. Agile-based program and project management with integrated people-process-technology dimensions are the driving factors of the success and scalability for businesses today, and that is exactly what we offer. We are here to provide you with end-to-end holistic, integrated and #FUTUREREADY solutions to accelerate your transformation!
Our Solutions
We offer the following solutions for our distinct clientele.
- Program Master Planning and Governance
- Business Process Re-engineering and Project Management
- Change Management
Program Master Planning and Governance
Any transformation endeavor requires a solid foundation. Our strong team of seasoned professionals will provide you with a comprehensive guide to to achieve your vision one step at a time.
Our Program Master Planning & Governance Solutions include the following
- Clarifying program vision, scope, generation, and targets
- Mapping project related key initiatives, enablers, stakeholders
- Building the Program Master Plan with three pillars of transformation: people, processes, and technology
- Resource planning
- Building and operationalizing governance mechanisms to deploy the master plan
- Creating and deploying program monitoring platforms
- Establishing risk management mechanisms
- Communication and change management planning
Business Process Re-engineering and Project Management
Re-engineering is the fundamental re-thinking and radical re-design of business processes to achieve significant improvements affecting critical measures of performance such as cost, quality, service, and speed. Our consultant-led approach will help you to discover, build, and implement #FUTUREREADY solutions in line with your vision and aim. We adapt various methodologies like Lean Six Sigma and Agile & Scrum methodologies combined with structured problem-solving skills to help you create enhanced processes for the success for your organization and customers.
Our Business Process Re-enigneering & Project Management Solutions include the following
- Opportunity discovery for Optimization, Automation, BPR and Design
- Operational analysis – Process mapping, Standardization, SOP creation
- Complex Problem Solving
- Integration with Hyper Automation and Data Insights solutions
- Roll-out and implementation planning
- Solution roll-out and execution support
- Designing dashboards for monitoring solution design and implementation, with surrounding governance mechanisms
- Building knowledge management and sharing systems
Change Management
Transformation is often driven by harmonious & evolving processes, infrastructure, and organizational culture. Our teams foster and implement a culture of change management mechanism as an essential part of the program delivery, right from the start.
We partner with you from inception, inculcating the principles and framework of change at the start of the program. This provides the necessary leeway to identify, plan and execute the required change strategies for the program to be successful. Through our experience, our learnings indicate that while core project delivery remains core priority, aligning change principles enables a more successful adoption of the program outcomes.
Our Change Management solutions include the following
- Transition management
- Building a shared vision between the enterprise and their goals
- Creating a climate of ownership and a clear accountability structure
- Stakeholder management, communication strategy and planning, community building
- Establishing key performance and health metrics for change
- Providing tools and platforms to monitor, manage and sustain change
- Introducing New Ways of Working for your teams or organization
Why Choose Us
Our Projects
The FSD Journey
Food Service delivery is a crucial part of the METRO Business, and needs continuous care and execution. Here is a brief overview of the best outlooks we have achieved so far on the FSD project.To know more click here
The BSC team commenced work in the the beginning of 2020, with a goal to create a standard and modular architecture for the FSD program, which enabled different METRO countries to identify their priorities. With this step complete, it also navigated them towards profitable and efficient FSD operations. The blueprint created is linked with other related key initiatives, broad enough for all countries, and at the same time deep enough to respond to the nuances of individual markets.
Our team at BSC has been supporting the program with holistic services including:
- Developing, executing and monitoring the program master plan
- Program governance and management
- Stakeholder management and key initiative integration
- Blueprint creation
- Roll-out planning, execution and monitoring
- Roll-out monitoring
- Knowledge management systems creation and management
As of year-end 2020, the blueprint has already been rolled out to two countries. We are also in the process of building a “control tower” from to monitor the progress of the overall program.
We are glad to play such a critical role for such a key initiative, and look forward to our continued collaboration in this project!
Our Journey at Phoenix
Phoenix is one of the largest transformation programs at Metro. It focuses on the improvement, change management and standardization of business processes in IT, and forms an important part of our core business and New Ways of Working initiative.
To know more click here
The main objective for Phoenix is to integrate end-to-end impact across the entire value chain and operations framework. This is done through creation of simplified, standardized and harmonized processes – all of which run on a state-of-the-art execution platform.
Phoenix organizes itself around value streams - composed of subject matter experts, solution experts and strategic advisers. The objective and arcitecture of the program places our skillset and experience right into its core.
The BSC team supports Phoenix value streams with our experienced Black Belts who drive the program to structure, design, prepare, facilitate, and conduct co-creation workshops and bring in the methodology expertise for project management and process design. Our support also extends to the change management dimension of the program: all process work is supported by our communication experts, which ensures that the program is continuously in sync with other initiatives and stakeholders. Our successful partnership with Phoenix program will continue during the process design validation with countries.
Our Journey at MCC India
The BSC team commenced work with a goal to create a standardized process pan India and optimize the processes. Later the scope was expanded to Digital transformation of processes in MCC IN.
To know more click here
The BSC team has completed an end-to-end As-is mapping for 7 Main cash processes (45 sub-processes) and designed To-Be processes for improved efficiency. Similarly, BSC has completed As-Is mapping for FSD processes (10 sub-processes) and 3 processes (52 sub-processes) for Store operations processes. More than 1200 hours of project delivery have helped deliver a roadmap to process documentation, process standardization and 44 FTE worth manhour saving opportunities.
Overall our team has been supporting the program with holistic services including:
- Maincash process standardization, documentation and automation
- Sales Reconcilliation
- Store operations proces standardization, documentation and automation
- Expiry management automation
- ALC report automaiton
- FSD process documentation
- Easy to track and manage interview processes
- Org Transformation and Transformation office set-up
Our Journey at MGBS Forecasting
The BSC team initiated a project to automate the quarterly forecasting activity conducted by MGBS Pune team. The tasks include estimating the headcount requirement over the fiscal year, various types of costs line CAPEX, OPEX and Personnel. Post assessing the costs, they need to be spread over the revenue generating areas to arrive at probable billing numbers.
Our team developed a VBA based portal which automated the entire forecasting task, most importantly giving admin the rights to control the changes in the users, teams and base costs to be allocated. It also provides an automated email option, reminders, completion status update and export function.
To know more click here
A full-scale VBA portal that ensures elimination of keeping excel sheets, sending emails and any manual saving or retrieval of information. The following are some significant features of our tool -
- Drafting and sending of activity start email
- Upload of actual headcount data
- User management function
- Cost center management function
- Travel expense rate calculation
- EUR to INR exchange rate update function
- Allocation of overhead costs
- Various reports export function
- Actual vs forecast comparison
Our Journey in Italy Salesforce
The BSC team has completed automation of monthly sales planning conducted by Italy FSD and Cash & Carry teams. The sales team comprises of around 300 sales representatives, area managers, regional sales managers, and the Head Office. Prior to the automation that BSC enabled, this task was performed manually on MS Excel and communication mails.
BSC developed a web-based portal which automated the entire sales planning activity from target upload to reporting dashboards. The automation helped the sales team to eliminate delays, improve accuracy, eliminate redundant email communication, and provide a dedicated storage to retrieve past information.
To know more click here
A full-scale web portal has been developed to automate sales planning activity. The tool ensures elimination of keeping excel sheets and any manual saving or retrieval of information. The following are some significant features of our tool -
- Sales member wise monthly upload of target
- Planning of sales at customer level
- Prioritizing focus areas
- Feedback post month completion
- Role based access to the sales data
- Reporting and dashboards
